ITSM INTEGRATION

AS A SERVICE

    

Service-Flow simplifies the way Service Buyers and Vendors integrate ITSM tools and processes

Not for techies only

Conversation Flow

Integrations visualized

Get your integrations visualized for better service, tracking and trouble-shooting! All messages and routing information for a single integration are shown as conversations. Service-Flow Conversation View clearly shows e.g. the status of a single support ticket between the ITSM systems.
messageview

No more missing tickets

Service-Flow provides an effective end-to-end control for the ticket flows. Intuitive Service-Flow Message View is designed for easy tracking, searching and troubleshooting of integration and messaging related issues.
Routing Rules

Managed integrations

Stop managing multiple end-points, integration platforms and interfaces. Connect once via Ready-made ITSM Adapters and manage all integration logic, queuing, rules and mappings in Service-Flow. Easy management means integrations that work.

Managed and Secure

Always up-to-date. Runs in high-class ISO 27001 certified SAS70 Type II cloud environment in EU.

Ready-to-Use

Ready-to-Use ITSM Adapters. Pre-defined Service Vendor channels. Fast implementation.

Software as a Service

24/7 monitoring and maintenance. Continuous development and delivery. 99,9% availability.

The team

Kai Virkki
Chief Architect
Sami Heikkinen
Product Architect
Miki Wiik
Product Architect
Janne Kärkkäinen
CTO
Olli Nuortila
CFO
Tomi Tarpio
COO
Juha Berghäll
CEO

Service-Flow
Service-Flow Corp. flow@service-flow.com
Huopalahdentie 24 @serviceflowcorp
00350 Helsinki
Finland
VAT nr: 2441875-1
Service-Flow ©2014