MTV MEDIA brings you the most wanted electronic services in Finland. MTV MEDIA operates ten TV channels. MTV MEDIA is owned by the media company Bonnier AB. Founded in 1804, Bonnier is a Swedish family-owned corporation owning 175 companies in more than 16 countries. Bonnier’s areas of business include corporate magazines, newspapers, books, periodicals, cinema and music in addition to electronic media. Bonnier employs a total of approximately 11,000 people.
Challenge: A lot of manual of work in user access request management. Requests sent manually to a service provider. Tracking of the requests difficult and time consuming.
Solution: MTV utilizes Service-Flow for connecting their Service Management system to their Service Providers Service Management system. Set-up enables automated ticket creation in both systems, automated status updates and ticket follow-up and reporting.